Contact Us
This page tells you how to reach the editorial team at Best Casino Sites, what we can realistically help with, and — just as important — where to go when your issue is with a casino rather than with us. We publish research-based reviews of US online casinos. We are not an operator, a regulator or a dispute service, so we cannot access your account, release a withheld payout or overturn a bonus decision.
Email the editorial team
Write to [email protected]. We read everything that arrives and aim to reply to genuine reader enquiries, though response times vary with volume and we do not staff the inbox around the clock.
To get a useful answer first time, include:
- The casino brand you are asking about, spelled as it appears on the site.
- The page on ab3bo.com you were reading, if your question is about something we published.
- The state you were playing from — availability and terms differ enormously between states.
- Dates, in US format, for anything time-sensitive such as a deposit, a bonus claim or a withdrawal request.
- Screenshots of the terms you were shown at the time, if a bonus or payout condition is in dispute.
Please do not send account numbers, full card details, Social Security numbers, passwords or copies of ID documents. We never need them, and we will delete anything of that kind that reaches us.
What we can help with — and what we can't
| We can | We can't |
|---|---|
| Correct or clarify something we published | Log into, unlock or close your casino account |
| Explain how a bonus term, wagering requirement or cashout limit generally works | Release a pending withdrawal or reverse a confiscated balance |
| Point you to the right regulator or support organization | Act as an arbitrator between you and an operator |
| Log your experience with a brand we cover so future research reflects it | Advise on your personal tax, legal or financial position |
| Take reports of misleading advertising for review | Promise that a specific casino will pay, or call any casino completely safe |
How we make money, and why it doesn't move the rankings
Some of the casino links on this site are commercial. If you follow one and open an account, the publisher may earn a commission. That arrangement pays for the research; it does not buy a position, a rating or a favorable sentence. Our order is set editorially and every brand we recommend carries at least one stated drawback. If you believe a placement reads like an advertisement rather than an assessment, say so in an email and quote the line — that is exactly the kind of message worth sending.
Editorial ratings on this site are our own scores, not aggregated customer reviews, and the bonus figures shown on the cards above are the operators' own advertised offers as we recorded them. Verified as of Sep 25, 2026. Terms change without notice, so always read the promotion page on the casino before you deposit.
Reporting a problem with a listed casino
Most of the mail we get concerns three things: a bonus that didn't behave as expected, a withdrawal that stalled, or a verification request that felt intrusive. Here is the order that usually resolves them fastest.
- Contact the operator's support first. Use live chat or email from inside your account so the conversation is tied to your player record, and ask for a ticket or reference number.
- Escalate in writing. If the first reply doesn't resolve it, ask for the complaint to go to a supervisor or the formal complaints procedure. Keep every response.
- Go to the regulator. In a state with licensed online casino gaming, the state gaming authority handles player complaints against its licensees. Their process expects you to have exhausted the operator's own procedure.
- Tell us. We cannot compel anyone, but a documented pattern across several readers directly affects what we write about a brand.
Questions about the brands we list
Three of the operators at the top of this page draw the most correspondence, almost always about the same thing: the size of the headline offer versus what it takes to clear it.
Raging Bull — the biggest advertised number, and the biggest terms to read
Raging Bull sits first on our list and carries our highest editorial score, 10.0. It is here because the headline package is unusually large and the slot catalog is deep, which is what most people arriving at a list like this are looking for. The advertised offer is 410% up to $10,000 plus 50 free spins, and the material conditions sit alongside it: you must deposit to qualify, the percentage applies to that deposit rather than to any amount you choose, and match bonuses of this scale normally come with wagering requirements, a maximum bet while a bonus is active, an expiry window and — most easily missed — a cap on how much of a bonus win you can actually cash out. The limitation is straightforward: a 410% figure sounds like the most generous thing on the page, but the playthrough attached to it means the realistic value is far below the advertised ceiling for most players. Read the cashout cap before the percentage.
Magician Bet — no wagering, smaller number
Magician Bet is on the list for the opposite reason to Raging Bull. Its advertised 101% no wagering offer trades size for simplicity: no playthrough means winnings from the bonus are not locked behind a turnover multiple. For readers who have been burned by a bonus that expired mid-wagering, that structure answers the complaint directly. Editorial rating 9.7. The limitation is that "no wagering" describes the playthrough only — minimum deposit, maximum bet, game weighting and a withdrawal cap can still apply, and the headline percentage is a fraction of what the match-heavy sites advertise. It suits a smaller deposit and a player who wants the money to behave like cash.
Slots of Vegas — a slot-led package with a named game
Slots of Vegas, also rated 9.7, earns its spot because the offer is tied to a specific title: 375% bonus plus 50 free spins on Cash Chaser. That specificity matters more than it sounds. Free spins locked to one game mean the RTP and volatility of that single slot decide what the spins are worth, and you cannot move them to a title you prefer. The deposit-match portion carries the usual wagering, expiry and maximum-bet conditions. The limitation: a game-locked spins package is worth checking against your own playing style before you claim it, and the 375% match is subject to the same cashout-limit arithmetic as any large percentage offer.
The rest of the list at a glance
| Casino | Advertised offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.3 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.2 |
| BetUS | 200% up to $4,000 for new players | 8.9 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 8.9 |
| Slots and Casino | 500% up to $2,500, across three deposits | 8.8 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.5 |
Note that these are not like-for-like. Zumba Cards and Amazon Jackpots quote SC — sweeps coins, a social-casino currency — rather than dollars, and Amazon Jackpots' reward is attached to a $20 purchase, so it is not a free entry. Bets.FM prices its ceiling in Bitcoin. Where a headline is not in US dollars, convert it mentally before you compare.
Deposits, withdrawals and the questions readers ask most
We are asked about money more than anything else, so here is the general picture. We cannot confirm which specific methods any individual brand supports today — check the cashier page before you deposit, because availability changes and varies by state.
- Debit cards are the most widely accepted deposit method for US players and usually clear instantly. Payouts back to a debit card typically take longer than the deposit did.
- Credit cards are accepted in some places and blocked in others, and your card issuer may treat a gambling transaction as a cash advance with its own fee and interest terms. That charge comes from the bank, not the casino.
- ACH and online banking transfers move money directly from a checking account. Reliable, generally low cost, rarely instant on the way out.
- Bank wire suits larger withdrawals and often carries a flat fee at one or both ends.
- E-wallets are usually the fastest route for payouts where offered. PayPal availability is limited and tends to exist only with state-licensed operators, so never assume it is there.
- Minimum deposits are commonly in the $10 to $25 range, but a large percentage bonus often demands a higher qualifying deposit than the site's general minimum.
- Minimum withdrawals, withdrawal limits and payment fees are set per operator and per method — daily, weekly and monthly caps are normal, and a big jackpot may be paid in installments.
Casino withdrawal times have two halves: the operator's internal review, then the payment rail. Delays are almost always in the first half, and the usual cause is verification.
KYC, verification and withdrawal holds
Expect to complete KYC — know-your-customer identity verification — before a first payout. That normally means photo ID, proof of address and proof that the payment method belongs to you. On larger sums, source-of-funds checks can follow. These are standard regulatory obligations, not a stalling tactic, but they are the single most common reason a withdrawal sits pending. Upload clear, in-date documents the day you open the account rather than the day you win, and make sure the name on your account matches your ID exactly. If a hold runs past the timeframe support quoted you, ask in writing for the specific reason and the specific document outstanding.
Games, and the other products these brands run
The sites listed here are not identical in what they offer. Broadly, the categories you will meet are slots, including progressive jackpots where the prize pool builds across players; table games such as blackjack, roulette and baccarat; live dealer rooms streamed with a human croupier, which usually contribute little or nothing toward wagering requirements; and mobile play, either in a browser or through a dedicated casino app. Game behavior comes down to the software provider, the published return to player percentage, slot volatility and a random number generator that should be independently tested. Card Crush and Zumba Cards are card-led rather than slot-led, which is worth knowing before you claim a spins-based promotion.
Several of these operators also run products beside the casino. BetUS is the clearest example — sports betting sits alongside the casino, with its own separate bonus terms, its own wagering rules and no crossover of balances. Poker rooms and sportsbook promotions are typically ring-fenced from casino bonuses, so a casino welcome package will not usually clear on sports wagers. If your question is about a sportsbook bonus, say so in your email; the answer is often the opposite of the casino one.
Legality, age and where you can play
Online casino gaming in the United States is regulated state by state, not federally. A handful of states license and regulate real-money online casinos; many do not, and in those states a social or sweepstakes model may be the only legal option available — or nothing at all. The minimum age is 21 in most states and 18 in a few, and licensed operators use geolocation to confirm you are physically inside a permitted state at the moment you play. Accepting customers from the US is not the same thing as being authorized to serve them, and we will not tell you otherwise. Check the current position for your own state before you register, and note that our Non GamStop casinos guide concerns the UK market and its self-exclusion scheme, not US law.
Everything on this site is for adults over the age of 21. Gambling costs money and is not a way to make it. If the pace or the spend has stopped feeling comfortable, licensed operators must offer deposit limits, loss limits, time-outs and self-exclusion, and blocking software can be installed at the device level. Our responsible gambling resources set out those tools and where to find confidential support. The National Problem Gambling Helpline is available 24/7 on 1-800-522-4700.
Press, corrections and business enquiries
Use the same address for all of them and put the reason in the subject line so it reaches the right person.
- Corrections — quote the page and the sentence. If a bonus figure or condition has changed, we would rather hear it from a reader than leave it stale.
- Operators — factual updates about terms, licensing or state availability are welcome. Requests to change a rating or remove a criticism are not.
- Press and research — tell us the outlet and your deadline.
- Legal and privacy — our terms and conditions set out how the site operates, and more about who we are explains our review approach and who writes here.
How our reviews are put together
We research operators from published terms, cashier pages, promotion pages and regulatory sources, and we record what we find with a date. We do not deposit, play or withdraw, so nothing here is a tested payout time; where an operator advertises a speed, we report it as their claim. Ratings reflect the quality and clarity of the terms, the breadth of the game range, payment options, support and the transparency of the licensing position. Commission never affects the order. If you spot a gap between what a casino advertises and what its terms say, that is the most valuable email you can send us.
Before you write to us
If your question is "which of these should I choose", the short version: match the structure to how you actually play. A large percentage match like Raging Bull's or Uptown Aces' rewards a bigger deposit and patience with wagering. A no-wagering offer like Magician Bet's suits a smaller stake and a quick, clean exit. A game-specific spins package such as Slots of Vegas' is worth it only if you like that game. And in every case, the cashout cap tells you more about the offer than the percentage does.
Take your time, compare the terms rather than the headlines, and email us at [email protected] if something still doesn't add up.